Returns & Refund Policy
Last updated: 21/12/2025
Thank you for shopping at Ann Romes.
Because all products sold on this website are made to order and produced on demand, we do not offer returns or exchanges except in specific cases outlined below.
No Right of Withdrawal
Due to the custom and print-on-demand nature of our products, customers are not entitled to cancel or return an order once it has been placed, except in cases of defects or errors.
This policy complies with applicable consumer protection regulations for personalized and made-to-order goods.
Eligible Cases for Refunds or Replacements
Refunds or replacements are only offered if:
• The product arrives damaged
• The product is defective
• The wrong item was received
To request a refund or replacement, you must contact us within 7 days of receiving your order, including clear photographic evidence of the issue.
📧 Contact email: annromescontacto@gmail.com
Approved cases may receive:
• a replacement, or
• a refund to the original payment method
Non-Refundable Situations
Refunds or returns are not accepted for:
• Change of mind
• Incorrect size selection
• Minor color differences due to screen settings
• Incorrect shipping address provided by the customer
• Delays caused by shipping carriers or customs
Returns of Goods
In most approved cases, items do not need to be returned.
If a return is exceptionally required, you will be contacted with instructions. Customers must not send items back without prior approval.
Any unauthorized returns will not be accepted.
Shipping Responsibility
Ann Romes is not responsible for lost or damaged items during return shipping when a return has been authorized. If a return is required, we recommend using a trackable shipping service.
Contact Us
If you have any questions about this Returns & Refund Policy, please contact us at: